We process personal data from website visitors and customers on our website and in emails.
We collect and process personal data to fulfil orders, including names, contact details, address details and payment details. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
We also collect data via cookies and similar tracking technologies to monitor the behaviour of visitors on our website and in emails, so we can improve the visitor experience on our website and in emails, for example, by making suitable product recommendations. We also use personal data collected for legitimate marketing purposes.
We use Santu Pty Ltd as processor to collect customer data on our behalf.
We use PayPal and Worldpay as processors to process payments on our behalf.
We use the following couriers as processor to ship products on our behalf: Parcelforce (via Zoom Couriers), APC, UK Mail.
We use Google Analytics and Bing Ads Intelligence to track traffic on our website.
We use Email Blaster as processor to send and track marketing emails.
We use the postal service to deliver invoices to a billing address that differs from a delivery address.
Personal data is stored for 7 years to comply with government regulations.
If we become aware of a security breach which has exposed personal data, we will within 72 hours contact ICO. The subjects of exposed personal data will also be informed without undue delay via their registered email address.
The only cookies Excalibur Hygiene and Santu use are so-called session and shopping cart cookies. These are exempt from the GDPR.
Excalibur Hygiene Limited Unit 42 Enterprise Trading Estate | Pedmore Road | Brierley Hill | West Midlands DY5 1TX | United Kingdom